Housekeeping & floor staff mobile web
Invite QR onboarding for housekeeping and runners. Requests and chat on their own phones — no daily email login or native app rollout.
Housekeeping & floor staff mobile web
Housekeeping, runners, and maintenance staff join QRFront by scanning a time-limited invite QR from the hotel admin — not by creating email accounts or installing a native app from an app store.
What staff see on their phone
After joining, staff open a phone-sized web app with:
- Home — property context and quick navigation.
- Requests — room amenity and service tickets from guests.
- Chat — reply to guest messages assigned to their role.
Access is scoped to one hotel and the device that scanned the invite. It is intentionally separate from hotel admin login.
Alerts and daily use
On supported Android browsers, staff can enable Web Push for new requests while the app is in the background. On iPhone, push requires adding the staff web app to the Home Screen; an ordinary Safari tab does not receive OS notifications. While the screen is open, the UI also refreshes every few seconds.
Hotel admins can configure notification hours so overnight alerts follow your policy.
Blocking and session control
If a device is lost or a temp worker leaves, managers can block the staff session from the admin console without affecting other staff or guest QR sessions.
Compared to hotel admin
| Hotel admin | Field staff |
|---|---|
| Email + MFA login | Invite QR on personal phone |
| Billing, rooms, QR print, settings | Requests + chat only |
| Full dashboard | Mobile web, one property |
Rollout tips
- Create invite QR codes under Staff access in admin.
- Print or display the QR in the housekeeping office.
- Ask staff to scan once per device; no daily password.
- Use the front desk board to monitor SLA and escalations.
See the staff management guide in Help for step-by-step UI paths.