Front desk live request board

The QRFront front desk is a real-time board for guest requests and chat. When a guest submits an amenity request or sends a message from the room QR portal, it appears on the desk immediately — no phone call chase and no paper log.

Three-column workflow

Operators typically work across:

1. New — just arrived, needs acknowledgment.
2. In progress — assigned to housekeeping, maintenance, or front desk.
3. Done — closed for reporting and history.

The same board handles chat threads tied to room sessions, so the desk sees context (room number, language, recent messages) in one place.

Multilingual replies without extra hires

Staff write in the hotel language. When the guest uses another language, AI translation converts successful cross-language messages (billed with separate translation tokens). Same-language chat costs zero tokens.

No PMS integration required

QRFront does not replace your property management system and does not require an interface project to go live. Check-in time rules (for example automatic session rollover at 15:00) are handled inside QRFront so the desk is not manually resetting rooms.

If you later connect other systems, QRFront still operates as the guest communication layer.

Who uses the board

• Hotel admin / front office — full dashboard access with email login and MFA.
• Floor staff — mobile web after scanning an invite QR; they see requests and chat scoped to that property only.

Related capabilities

Pair the front desk board with the guest QR portal (where requests originate) and staff mobile web (where runners close the loop). See pricing for annual room-count bands and optional AI token packs.