General FAQ

What is QRFront?

QRFront is a hotel guest service platform. Hotel administrators set up QR codes for each room. Guests scan the QR code to access services, send requests, and chat with hotel staff — without creating an account.

Do Guests Need to Sign Up?

No. Guests never need to create an account or provide personal information to use QRFront. They simply scan the room QR code.

How Does the Chat Work?

• Guests send messages by scanning the room QR code.
• The message is delivered to hotel staff and the front desk console.
• Staff can reply directly from the staff portal.
• AI translation helps bridge language barriers automatically.

How Long Are Chat Messages Stored?

Guest chat messages are stored for up to 30 days and then automatically deleted. This policy is stated in the Terms of Service and Privacy Policy.

What Languages Are Supported?

• The platform UI supports 38 languages.
• AI translation supports a wide range of languages.
• NVIDIA Riva handles many common languages; GPT fallback handles additional languages.

Can I Change My Hotel Name?

Yes. Go to the admin dashboard and update your hotel information. The change takes effect immediately.

How Do I Set Up Rooms?

1. Go to "Rooms" in the admin dashboard.
2. Click "Add Room" and enter the room number/name.
3. Optionally set a floor name.
4. Generate a QR code for the room.

What Is the Difference Between Hotel Admin and Field Staff?

• Hotel Admin: Full access to the admin dashboard, billing, room management, staff management. Logs in with email + MFA.
• Field Staff: Access to the staff portal (requests, chat). Invited via QR code. No email account required.

Is My Payment Data Secure?

Yes. QRFront uses Paddle as the payment processor. Card information is handled entirely by Paddle — QRFront never sees or stores your card details.

What Happens If I Forget My Password?

Use the password reset option on the login page. A reset link will be sent to your registered email address.

How Does MFA Work?

• MFA (Multi-Factor Authentication) adds a second layer of security.
• After entering your password, you will be prompted for a one-time code from your authenticator app.
• MFA is strongly recommended for all hotel admin accounts.