Refund Policy

Core Refund Rule

Refunds are NOT available once:

• Any server-side API call has been made, OR
• Any AI translation token (even 1 token) has been consumed.

This policy applies regardless of whether the service was used intentionally.

What AI Support Can Do

• AI can explain this refund policy.
• AI CANNOT approve or deny a refund — that requires human review.
• If you believe you qualify for a refund, your inquiry will be escalated to a platform administrator.

How to Request a Refund

• Contact platform support through the support chat in your admin dashboard.
• Provide your hotel name and the reason for the refund request.
• A platform administrator will review your case and respond.

Payment Disputes

• If you believe you were incorrectly charged, contact platform support immediately.
• Do not initiate a chargeback without first contacting support — this may result in account suspension.
• Payment disputes are always escalated to human review.

Subscription Cancellation

• You can cancel your subscription from the billing page in the admin dashboard.
• Cancellation stops future billing but does not automatically trigger a refund.
• Pro-rated refunds are not available once service has been accessed.