Billing FAQ

Pricing Structure

• QRFront Service is billed annually based on the number of rooms.
• Pricing is calculated per 10 rooms per year.
• Contact the platform administrator for the current price per 10 rooms.

AI Translation Tokens

• AI translation tokens are separate from the base service subscription.
• New accounts receive a complimentary token grant upon signup.
• Additional tokens can be purchased through the admin dashboard.
• Tokens are deducted per translation call (input + output tokens).

Free Token Pool

• The platform provides a free shared token pool for all hotels.
• When the free pool is exhausted, paid tokens from your hotel wallet are used.

Payment Processor

• All payments are processed by Paddle.
• QRFront does NOT store or directly handle card information.
• Card details are entered on Paddle's secure checkout page.

Subscription Status

• You can check your current subscription status in the admin dashboard under Billing.
• Active subscriptions allow full use of QRFront features.
• If your subscription is past due or canceled, operational features may be restricted.

Checking Payment Status

• Use the admin dashboard billing page to see your current plan and payment status.
• For payment disputes or issues not resolved by the dashboard, contact platform support.

Refund Policy

• Refunds are not available once any server call has been made OR any AI token has been consumed.
• This includes even a single token of AI translation usage.
• If you have not used the service at all, contact platform support for a refund evaluation.
• AI customer support cannot approve or deny refunds — this requires human review by the platform team.