General FAQ

What is QRFront?

QRFront is a hotel guest service platform. Hotel administrators set up QR codes for each room. Guests scan the QR code to access services, send requests, and chat with the front desk — without creating an account.

Do Guests Need to Sign Up?

No. Guests never need to create an account or provide personal information to use QRFront. They simply scan the room QR code.

How Does the Chat Work?

• Guests send messages by scanning the room QR code.
• The message is delivered to the hotel front-desk console.
• The desk replies from the admin Front Desk board (web, phone, or desktop app).
• AI translation helps bridge language barriers automatically.

How Long Are Chat Messages Stored?

Guest chat messages are stored for up to 30 days and then automatically deleted. This policy is stated in the Terms of Service and Privacy Policy.

What Languages Are Supported?

• The platform UI supports 38 languages.
• AI translation supports a wide range of languages.
• NVIDIA Riva handles many common languages; GPT fallback handles additional languages.

Can I Change My Hotel Name?

Yes. Go to the admin dashboard and update your hotel information. The change takes effect immediately.

How Do I Set Up Rooms?

1. Go to "Rooms" in the admin dashboard.
2. Click "Add Room" and enter the room number/name.
3. Optionally set a floor name.
4. Generate a QR code for the room.

How Do Hotel Teams Sign In?

• Hotel admin: Full access to the admin dashboard, billing, rooms, QR print, and Front Desk. Sign in with email + password (and MFA when enabled).
• The same account works on PC, phone, and the desktop app within the hotel’s concurrent-device limit.
• Manage devices under Connection management. Guests never use this login — they only scan the in-room QR.

Is My Payment Data Secure?

Yes. QRFront uses Paddle as the payment processor. Card information is handled entirely by Paddle — QRFront never sees or stores your card details.

What Happens If I Forget My Password?

Use the password reset option on the login page. A reset link will be sent to your registered email address.