Billing FAQ

Pricing Structure

• QRFront Service is billed annually based on the hotel's room-count band (USD).
• Published bands are defined in the product price table (for example, a 9-room hotel falls in the 4–10 room band → $12/year, which is about $1/month equivalent).
• Monthly figures on marketing pages are equivalents for comparison only — checkout is annual prepaid.
• Use the public pricing calculator at /pricing for your room count. Do not mix AI credit estimates into the subscription total.

AI Translation Credits

• AI translation credits are separate from the annual QRFront Service subscription.
• Default pack: $20 = 10M AI credits (platform settings may publish the live pack price).
• New accounts receive a complimentary credit grant upon signup (default 5M credits).
• Same-language chat uses 0 credits. Only successful AI translations deduct usage.
• Additional credits can be purchased through the admin dashboard when needed.

Free Credit Pool

• The platform may provide a free shared credit pool for hotels.
• When the free pool is exhausted, paid credits from your hotel wallet are used.

Payment Processor

• All payments are processed by Paddle.
• QRFront does NOT store or directly handle card information.
• Card details are entered on Paddle's secure checkout page.

Subscription Status

• Check subscription status in the admin dashboard under Billing.
• Active subscriptions allow full use of QRFront Service features.
• If the subscription is past due or canceled, operational features may be restricted.

Checking Payment Status

• Use the admin dashboard billing page for plan and payment status.
• For disputes not resolved in the dashboard, contact platform support.

Refund Policy

• Refunds follow the published refund policy and Terms of Service.
• AI customer support cannot approve or deny refunds — human review is required.