Service Status Guide

Checking Service Status

• The QRFront platform health endpoint is available at /api/health.
• The dashboard may show a status indicator when the service has issues.

Common Issues and Solutions

QR Code Not Working

• Verify the QR code was generated for the correct room.
• Try regenerating the QR code from the admin panel.
• Ensure the printed QR code is not damaged or obscured.

Chat Not Loading

• Check your internet connection.
• Try refreshing the page.
• If the problem persists, it may be a temporary service issue.

Translation Not Working

• Translation requires AI tokens in your wallet.
• Check your token balance in the billing section.
• If tokens are available but translation still fails, contact support.

Admin Panel Not Accessible

• Ensure you are using the correct login credentials.
• Check that your MFA device is working correctly.
• Try clearing browser cache and cookies.

Service Outage

• If the entire service is unavailable, this is a platform-level issue.
• Major service outages are escalated to the platform operations team.
• For critical outages affecting your operations, use the support chat.

Platform Maintenance

• Scheduled maintenance is announced in advance when possible.
• During maintenance, some features may be temporarily unavailable.