Connection management guide

How hotel teams sign in

1. Open /login and sign in with the hotel admin email and password.
2. Complete MFA if your hotel requires it.
3. Use the same account on the website, a phone browser, or the QRFront desktop app.

There is no separate field-staff invite QR and no /staff portal. Floor work uses the hotel admin Front Desk on allowed devices.

Concurrent device limit

• Each hotel can keep only a limited number of devices signed in at once (platform limit is currently 3).
• If login is refused because the limit is full, open Connection management and revoke an unused device, then try again.

Manage connected devices

1. In the admin console open Connection management (/admin/staff-access).
2. Review the list of active devices.
3. Rename a row so the team knows which PC or phone it is.
4. Click Disconnect / Revoke to sign that device out immediately.

Notifications

• On supported browsers and the desktop app, enable notifications so guest requests and chats are not missed.
• Guests never install the hotel app — they only use the in-room QR.

Guests vs hotel admin